Refund & Cancellation Policy
Last updated: 5 July 2026
1. Orders are fulfilled by WakeNbake Cakes
This storefront is operated by WakeNbake Cakes, an independent kitchen. Payments go directly to the kitchen, and refunds or cancellations are decided and processed by the kitchen.
2. Cancelling or changing an order
Custom and made-to-order items are often started soon after ordering, so contact the kitchen as early as possible — via WhatsApp or the contact details in your order confirmation — to cancel or change an order. Whether a refund is possible depends on how far preparation has progressed and the kitchen's own policy.
3. Problems with an order
If your order arrives damaged, incorrect, or not as described, contact the kitchen with a photo within 24 hours of delivery. Kitchens on KitchyIt handle these issues directly with you. For platform-level problems (e.g. this website not working), email support@kitchyit.com.